You're standing outside
The single most common call. The lock is opened without force wherever it can be, so you are not paying for a replacement on top of the visit.
Technicians available now
A door you can't open
is a thirty minute problem.
Whether you cannot get in or cannot lock up behind you, both are urgent and both are what we do. Priced entirely over the phone, attended in about thirty minutes.
30 minFrom your call to somebody at the door
Both waysDoors that will not open, and will not shut
Phone quoteThe figure is settled before dispatch
IdentifiedName given first, ID shown on arrival
Services
Six things that go wrong with a door
All of them urgent, all of them attended the same day, and none of them anything to do with alarms, doors or renovation quotes.
Half the key came out
A snapped blade leaves the rest sitting in the mechanism. Pulled out on site, and the lock tested afterwards to make sure nothing was bent in the process.
It shuts but it doesn't lock
A door that will not throw its bolt cannot be left. This is treated as urgently as a lockout, because the consequence is the same size.
Three in the morning
Night work is not an add-on service with a different crew. The overnight roster is the same operation, and the rate is quoted before dispatch.
Stuck in the lobby
Shared entrances, stairwell doors and the ones controlled by a building manager rather than you. We handle the permissions rather than sending you to find them.
Somebody forced the door
After a break-in the priority is making the place secure tonight, not booking a tidy appointment for Thursday. New hardware fitted before we leave.
How it works
Thirty minutes, broken into four parts
FirstYou ring
A ninety second conversation
What the door is doing, what sort of lock it has, and whether anybody is trapped behind it. That is enough to quote.
SecondWe price it
One figure, no conditions
Everything included, night loading declared, and it is fixed at that point. Changing it later is not something we do.
ThirdWe arrive
Around the half hour mark
You are told a name before anyone leaves, and that person identifies themselves and confirms the address is yours.
FourthYou pay
Only once it's resolved
Nothing up front and nothing on account. Payment when the door works, tax invoice emailed straight afterwards.
Before you book anyone
Four things to establish before anybody drives out.
A person locked out at night has almost no leverage, and that is precisely the moment a bad operator re-prices the job. Settle these on the phone instead.
- Insist on a single, final figureEverything in one number: attendance, labour, GST, night rate. If the answer contains the words ‘starting from’, keep ringing.
- Take a name and a licence numberThen confirm it matches whoever knocks. This takes ten seconds and removes the most common problem in the trade.
- Establish the position on drillingDrilling means new hardware and a bigger invoice. Most doors do not need it, and the choice belongs to you before work starts.
- Refuse to pay anything in advanceNo deposits, no card over the phone. Settle when the job is finished and make sure an itemised invoice follows.
Locations
Where we are
Each city has its own team, its own address and its own number. Ring the one nearest you.
Questions we get on the phone
Straight answers
Does opening it damage the door?
Usually not at all. The great majority of domestic locks can be opened without force and go on working normally. Where the hardware is high-security or already failed, drilling may be unavoidable — you will be told the cost implication before anything starts.
What proof of address do you need?
Photo identification showing the address, or failing that a tenancy agreement, a rates notice or addressed mail. We ask on every single job and we do not make exceptions.
Is there really someone working overnight?
Every night of the year. The overnight shift is rostered in advance rather than being a diverted phone, which is what makes a thirty minute window realistic at 3am.
Someone is trapped inside. What's the priority?
Say so in the first sentence and everything else waits. If there is a genuine risk to a child, an elderly person or an animal, ring 000 in parallel — emergency services will arrive quicker and open the door without hesitation.
Are night call-outs charged differently?
Yes, and the night figure is the one quoted to you upfront. Where the situation can safely wait for daylight we will tell you, because a morning attendance costs you less.
Can the lock be replaced during the same visit?
It can, and after a forced entry it usually should be. Replacement hardware is carried as standard so the property is not left unsecured overnight.
Open, or secure. Either way, tonight.
Tell us what the door is doing and you'll have a final price in ninety seconds.
Our locations